Highlights of Australia and New Zealand - 29 Days

Frequently asked questions

• What is the main theme of this tour?

  This tour, "Highlights of Australia and New Zealand - 29 Days," is designed to showcase the best of both countries, offering a comprehensive adventure for those who wish to experience the highlights of both destinations.

• What are the main highlights of this trip?

  You will follow an Indigenous guide through the Daintree Rainforest, spend a day boating around the scenic Whitsundays, hike and stay overnight in the Blue Mountains, cruise around the fjords of Doubtful Sound in Fiordland National Park, soak in the scenery of Aoraki/Mt Cook National Park, and discover Maori culture at a Hangi meal.

• What types of accommodation are provided on this tour?

  Accommodation includes hotels/motels for 26 nights and a rainforest cabin for 2 nights. Please note that some properties with two stories may not have elevators.

• What meals are included in the tour price?

  The tour includes 13 breakfasts, 3 lunches, and 2 dinners. Generally, other meals are not included to offer flexibility in dining choices.

• What modes of transportation are used during the tour?

  Transportation on this tour involves a variety of modes including private vehicles, planes (for internal flights), boats, and walking.

• Are international flights included in the tour price?

  No, international flights are generally not included in the price of your tour. However, any domestic flights noted in the itinerary are included.

• What is the typical group size for this tour?

  The maximum group size is 16 travelers, with an average group size of 12.

• Who will be leading the tour?

  The tour is led by a Chief Experience Officer (CEO) throughout, who acts as the group manager, leader, and driver. Local guides are also utilized for specific activities to provide specialized knowledge.

• Is there an extra cost for solo travelers?

  Solo travelers are typically paired in twin or multi-share accommodation with someone of the same sex at no extra cost. If you book the 'My Own Room' option, you will have a private room for all night stops, though shared facilities may be present on Night 16 and at the Maori Village on Night 17 while still having your own room.

• Are there any age restrictions for this tour?

  You must be 18 years old to travel unaccompanied. Minors aged 12 and above can join the tour if accompanied by a guardian over 21 years old.

• What currencies are used and how should I manage my money during the trip?

  The Australian Dollar (AUD) and New Zealand Dollar (NZD) are the local currencies. Credit and debit cards are widely accepted, and ATMs are common. It's recommended to carry a combination of local currency (smaller bills), traveler's cheques, and credit cards, and not to rely solely on cards.

• Is tipping customary in Australia and New Zealand?

  Tipping is not customary for service providers in New Zealand or Australia, but you may offer up to 10% for outstanding service in quality restaurants. Tipping local guides is not expected unless specified by your CEO. A small tip of 5-10 AUD/NZD per person per day is a thoughtful gesture for your Chief Experience Officer if you are satisfied with their service.

• How much emergency money should I bring?

  It is recommended to have access to at least an additional USD $200 (or equivalent) as an emergency fund, for use in unforeseen circumstances such as route changes due to natural disasters.

• Is travel insurance compulsory for this tour?

  Yes, travel insurance is compulsory. Your policy must cover medical expenses, including emergency evacuation and repatriation, with a minimum coverage of USD200,000. Coverage for personal liability, cancellation, curtailment, and lost luggage is also strongly recommended, especially for adventure activities.

• What are the visa and passport requirements?

  All countries require a valid passport with a minimum of 6 months validity. It is your responsibility to contact your local embassy or consulate or consult your travel agent for the most up-to-date visa requirements for your nationality and destination.

• Will there be opportunities to do laundry during the trip?

  Your Chief Experience Officer (CEO) will advise you on suitable locations and opportunities for laundry services throughout the trip.

• What should I know about internet access during the tour?

  Wifi and internet access may not be as widely available in Australia and New Zealand as in other parts of the world. There may be additional charges to connect, and speeds could be slower than you are accustomed to.

• What are some important general notes to consider for this tour?

  This tour may combine with other tours, meaning staff and travel companions might change at certain points. Be aware that during public holidays in Australia and New Zealand, there may be limitations on services and minor adjustments to the itinerary.

• What kind of accommodation can I expect on this trip?

  Accommodation will be varied throughout your adventure, including Hotels/motels for 26 nights and a Rainforest cabin for 2 nights.

• Are there elevators in all accommodations?

  Please be aware that properties with only two stories may not have elevators installed, and climbing stairs with your luggage will be necessary.

• What meals are included in this trip?

  The tour includes 13 breakfasts, 3 lunches, and 2 dinners.

• What is the typical group size for this tour?

  The maximum group size is 16 travelers, with an average of 12.

• Who will be leading the group on this tour?

  The tour will be led by a Chief Experience Officer (CEO) throughout, with local guides providing additional expertise for specific activities.

• How are solo travelers accommodated on this tour?

  Solo travelers are typically paired in shared accommodation with someone of the same sex. If you book the "My Own Room" option, you will receive a single room for all night stops, with the exception of night 16 at the Maori Village where shared facilities may be present, though you will still have your own room.

• Is tipping customary in Australia and New Zealand, and what are the guidelines for tipping tour leaders?

  Tipping service providers is not customary in New Zealand or Australia, but a small tip of 5-10 AUD/NZD per person, per day is appreciated for outstanding service from your Chief Experience Officer (CEO). Local guides should not be tipped unless specifically asked by your CEO.

• What should I know about currency, credit cards, and exchanging money while on this tour?

  The currencies are Australian Dollar (AUD) and New Zealand Dollar (NZD). Credit and debit cards are widely accepted for purchases and cash advances, but ensure you have your PIN (many ATMs only accept 4-digit PINs). It's recommended to carry a combination of local currency (preferably small bills), traveler's cheques, and credit cards. Currency exchange is available prior to travel or at airports and most banks in gateway cities. You should also have access to an emergency fund of at least USD $200.

• What optional activities are available on this trip?

  Optional activities include a Great Barrier Reef visit, Daintree Rainforest Night Walk, skydiving, ocean kayaking in Byron Bay, Sydney Opera House visits, hot springs, whitewater rafting, whale watching, dolphin tours, heli hiking/scenic flights at Franz Josef, bungee jumping, and jet boating in Queenstown. Costs vary per activity.

• Are local flights included in the cost of the trip?

  Yes, any domestic flights noted on the itinerary for this tour are included in the tour services provided. Flight tickets are given by the tour operator during the tour.

• Are international flights included in this trip?

  No, international flights are generally not included in the price of your tour. You should consult your booking agent for further details if you have specific international flight inquiries.

• Is travel insurance required for my trip?

  Yes, travel insurance is compulsory. At a minimum, you must be covered for medical expenses including emergency evacuation and repatriation (minimum USD200,000). Personal liability, cancellation, curtailment, and loss of luggage are also strongly recommended.

• What are the age requirements for this tour?

  You must be 18 to travel unaccompanied. For minors traveling with a guardian over 21 years old, the minimum age is 12.

• What should I know about wifi and internet access during the trip?

  Please be aware that wifi and internet access are not as readily available in Australia and New Zealand as in other parts of the world. There are often additional charges to connect, and speeds may be slower than you are used to.

• How do public holidays affect the tour?

  Over public holidays in Australia and New Zealand (such as Christmas, New Year's Day, Easter, and Anzac Day), there may be some limitations of services and disruptions to schedules. This may include closures of optional activities and restaurants, and slight itinerary adjustments.

• Is an emergency fund recommended?

  Yes, it is recommended to have access to at least an additional USD $200 (or equivalent) as an 'emergency' fund, to be used if circumstances outside our control (like a natural disaster) require a change to the planned route.

• When can I do my laundry on this trip?

  Your Chief Experience Officer (CEO) will advise you along the trip where you will be able to do your laundry.

• What do I need to know about safety and security on my trip?

  We recommend using a neck wallet or money belt for valuables and leaving valuable jewelry at home. Many hotels offer safety deposit boxes. A lock for securing luggage is also recommended. Your group leader has the authority to amend the itinerary if necessary due to safety concerns. When pursuing optional activities, use your own good judgment regarding safety and operators. When exploring cities at night, it's recommended to stay in small groups and use taxis. Water-based activities should ideally be accompanied by a guide.

• What should LGBTQ+ travelers know about safety and travel considerations on this trip?

  The tour operator prioritizes the safety and well-being of all travelers, including those who identify as part of the LGBTQ+ community. Useful resources, including the Equaldex tool, are available on their LGBTQ+ page to help ensure you feel safe and comfortable.

• What is Planeterra?

  Planeterra International Foundation is a non-profit organization committed to turning travel into impact by helping local communities earn an income from tourism. They connect underserved local communities to tourism benefits by developing and supporting small community-owned businesses, supporting Indigenous people, empowering women, granting youth employment, and protecting the environment. 100% of your donation to their Dollar-a-day Program goes directly to Planeterra projects.